Shipping policy

Processing & Shipping

At JazèLUXE Hair Co., we strive to provide premium-quality hair and excellent customer service. Please review our processing and shipping policy before placing your order.

  • Standard processing and shipping times are typically 1-5 business days.
  • Certain specialty orders, custom orders, wholesale orders, longer lengths, and select raw hair collections may require additional processing time. In these cases, processing may take up to 15 business days if not available on hand.
  • Once your order has been processed and shipped, you will receive a tracking number via the email provided at checkout.
  • Shipping updates will not be available until your order has been processed and dispatched.
  • Shipping timeframes are estimates and are not guaranteed.

Lost, Stolen, Delayed, or Undelivered Packages

  • JazèLUXE Hair Co. is not responsible for lost, stolen, delayed, misdelivered, or undelivered packages once they have been transferred to the shipping carrier.
  • Once tracking information is issued, all shipping concerns must be addressed directly with the shipping carrier. signatures are required upon delivery to ensure packages are not stolen.
  • If your tracking information shows that your package was delivered but you have not received it, please contact your local post office or shipping carrier immediately.
  • JazèLUXE Hair Co. does not issue refunds or replacements for packages marked as delivered by the carrier.

Local Pickup Orders

  • Valid government-issued identification is required for all pickup orders.
  • The name and billing information on the order must match the identification presented at pickup.
  • Only the individual who placed the order may pick up the order.
  • Orders placed on behalf of another individual may be subject to cancellation for fraud prevention purposes.
  • Customers should contact JazèLUXE Hair Co. prior to pickup when instructed to confirm inventory availability and pickup scheduling.
  • Most orders are available within the standard processing timeframe; however, specialty lengths and custom orders may require additional time.

Order Accuracy

  • Customers are responsible for ensuring that all shipping and billing information is entered correctly at checkout.
  • JazèLUXE Hair Co. is not responsible for orders delayed due to incorrect or incomplete shipping information provided by the customer.